As this Tesco.com case study shows, the retailer Tesco is recognized as the worlds largest online grocer and it has an annual turnover of £1 billion online in the UK. It has been even launched in other countries, internationally and is diversifying into non-food categories also.
Its profit increased by 37% to ₤21 millionIts online sales in the first half of the year were ₤401 millionTesco.com receives 170,000 orders each weekTesco.com including various non-foods ranges (for example, books, DVDs and electrical items) and the telecoms businesses and Personal Finance, as well as services offered in partnership with specialist companies, such as dieting clubs; flights and holidays, music downloads, gas, electricity and DVD rentals.Tesco.com recognized as the worlds largest online grocer and its mean competitor are Asda.com,Sainsburys , Ocado , ALDI-UKTesco introduced a clothing web site (Www.clothingattesco.com)Taylor Nelson Softres Super Panel (see htip://superpanel.tns-global.com).Hitwise listing since their strategy has been to focus on retail formats.NMA (2005c) Quotes Nigel Dodd, marketing director at Tesco.com, as saying: 'These are invaluable sources as we have such a strong customer base".
Customers can choose the product they want on a new website or from a new catalogue and then order in one of three ways:
- Online via the Tesco.com website
- By phone
- In selected stores at the new Tesco Direct desks

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